How to Change Registered Name on TM SIM

It is very important to have your mobile number registered under your real name. In the Philippines all SIM cards must be registered to their true owners to help keep everyone safe, stop scams and protect people from someone else using their SIM.

If you’re using a TM SIM that was registered under another person’s name like a family member, friend or someone who owned it before. you should update the information and put it under your own name. This keeps your number safe and makes sure you follow the rules. In this Guide we will explain you how to Change Registered Name on TM SIM.

Why You May Need to Change the Registered Name on Your TM SIM

There are many reasons why you might need to update the name registered to your TM SIM:

You got SIM from a friend or family member.
You bought a second hand phone that already had a SIM in it.
The SIM was first registered using someone else’s ID.
You want to avoid problems about who really owns the number.
Your apps (like GCash, bank apps or OTP services) need a SIM that is under your real name.
You want to protect the number you’ve been using for a long time.

TM & SIM Registration Act Rules You Should Know

Before you try to change the name on your TM SIM it is important to understand what the Philippine SIM Registration Act (RA 11934) allows:

1. You cannot directly edit the registered name

The law does not let you simply “change” or “edit” the name on your SIM.
If your TM SIM is under someone else’s name the only legal way to fix it is through a transfer of ownership.

2. TM allows a SIM Ownership Transfer

You can transfer the SIM to a new owner but you must go through the proper steps and show the right documents.

3. Only the current registered owner can approve the transfer

The person whose name is on the SIM right now must agree to the change.

4. Both people must show valid government IDs

This rule is to stop fake transfers and protect people from having their numbers stolen.

5. TM may require online or in-person verification

Depending on your situation TM might ask you to:

Fill out an online form.
Do a video call.
Visit a Globe Store for verification.

Since TM is part of Globe Telecom all official name change or SIM transfer requests are handled through Globe Stores or Globe’s official support channels.

How to Change Registered Name on TM SIM (Step-by-Step)

Here is the official and legal way to transfer the ownership of a TM SIM in the Philippines:

Step 1: Find Out Who the Current Registered Owner

You need to know who the SIM is registered under. It could be:

A family member.
A friend.
Someone who used the SIM before.
A person you don’t know.

If the owner is someone you know, the process is easier.
If you don’t know the owner or can’t contact them, you will need to check the “Special Cases” section.

You can call the TM Hotline (808 from TM or 02-7730-1500) to ask about requirements but they won’t tell you the person’s name because of privacy rules.

Step 2: Prepare the Needed Documents

Both the current owner and the new owner must have:

A valid government ID.
A signed authorization letter if needed.
TM SIM card.
An active number.

If the current owner can’t be there in person TM may ask for:

Scanned copies of their ID.
A signed affidavit.
Video confirmation.
A special waiver form.

Step 3: Go to a Globe Store or Fill Out TM’s Transfer Form Online

You can do it in two ways:

A) In-Store Transfer

Go together to any Globe Store.
Tell the staff you want to transfer the ownership of a TM SIM.

They will:

Check both IDs.
Make sure the SIM is active.
Process the request.
Update the new owner’s information in their system.

B) Online Transfer (Only for Some Cases)

TM may allow online transfers through:

Globe Support via Messenger.
Globe Customer Care Hotline.
Verified email.

The steps may differ depending on your situation.

Step 4: Complete Identity Verification

TM may ask you to:

Take a photo
Do a short video verification
Sign digital forms

This is to make sure the transfer is real and safe.

Step 5: TM Updates the SIM Registration

After everything is approved, TM will update:

The registered name.
The address (if needed).
The ID number.
Date of birth.

You will get confirmation message once it is done.

Step 6: Restart Your Phone & Check the Update

After the transfer restart your phone and check:

If your calls, texts, and data are working
If your apps (like GCash or banking apps) accept the updated info

You can also ask TM Support to confirm if the registration was updated correctly.

You can also register your TM SIM Without App.

Special Cases: What If the Current Registered Owner Is Not Available?

Here is what TM may ask for in special situations:

1. You Bought the SIM from Someone You Don’t Know

If you got the SIM from a random seller you will need to ask TM for help. They may ask for:

Your valid ID.
Proof that you’ve been using the SIM.
An ownership claim form.

TM will review your case and decide if the transfer is allowed.

2. The Owner Is Abroad

If the SIM is under someone who is outside the country TM may ask for:

A scanned or digital copy of their ID.
A signed authorization letter.
A verification video call.

3. The Owner Has Passed Away

In this case TM may require:

A copy of the death certificate.
Proof that you use the SIM for your own accounts.
An affidavit from a close family member.

Approval is not always guaranteed, but TM checks each case carefully.

Conclusion

Changing the registered name on a TM SIM takes the right steps, proper verification, and help from the current owner. You can’t just edit the name on your own, but TM has safe and official ways for you to transfer the SIM to your name. As long as you follow the process, prepare the needed documents, and complete the verification, you can make sure your TM number is legally and safely registered under your own identity.

FAQS

Q1: Can I Change the Registered Name of My SIM Card?

Yes you can. For a Jio SIM here is how to change the owner’s name:

Go to the nearest Jio store or retailer.
Fill out the Customer Application Form (CAF) with the new owner’s details.
Give the store your valid ID and proof of address for checking.
Submit all the documents and pay any fees (if needed).

After this, Jio will update the SIM card’s registered name.

Q2: Can I Transfer My Registered SIM to Another Person?

Yes you can but there are rules:

Normal Transfer:
Both the current owner and the new owner must go together to the service center. They will check your IDs and do biometric verification (like fingerprints).
If the SIM Owner Has Passed Away:
A family member can transfer the SIM by giving the company:
- The death certificate
- Proof that they are related (like a birth certificate or ID)

Q3: How Do I Edit My SIM Name?

You can change the name of your SIM on your phone Here is how:

Open your Settings.
Go to SIM Card Manager or Connections (name may differ by phone).
Tap the SIM you want to rename.
Tap Name.
Type the new name and save it.

That’s it! The new name will now show on your phone.