If you are a TM (Touch Mobile / TM Tambayan) user in the Philippines and you want to stop using or deactivate your TM SIM maybe because you lost your phone, changed your network or don’t need it anymore. This article will help you understand how to Unregister or Deactivate TM SIM safely and correctly in 2026, what you need, how long it takes.
According to the SIM Registration Act (Republic Act No. 11934), which started in December 2022 any SIM that is not registered can be deactivated.
What is TM SIM & Why Would You Deactivate It?
TM (Touch Mobile / TM Tambayan) is a mobile network in the Philippines that is part of Globe Telecom. It offers affordable call, text and data promos for Filipinos.
Why deactivate your TM SIM?
Here are some common reasons:
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You lost your phone or SIM card and want to stop others from using it.
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You are moving to a new number or another network.
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Your SIM has been inactive for a long time and you don’t use it anymore.
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For legal reasons like when changing ownership or if the SIM owner has passed away.
When TM SIM Gets Deactivated Automatically
Before you try to deactivate your SIM yourself it is good to know when Globe or TM might turn it off automatically:
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Unregistered SIMs: After the registration deadline Globe permanently turned off all SIMs that were not registered.
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No Use for 1 Year or More: If your prepaid SIM has no calls, texts or load for over 12 months it will expire automatically.
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Death of the Owner: If the person who owns the SIM passes away and it is reported to Globe the SIM will be deactivated.
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Breaking Globe’s Rules: If someone uses the SIM for cheating, scamming, or illegal things Globe can deactivate it.
Once your SIM is expired or already deactivated automatically you can’t use or reactivate it again.
How to Manually Unregister or Deactivate TM SIM?
If your TM SIM Register is still working and you want to deactivate it yourself you can follow these simple steps:
There are 4 methods of Unregister or Deactivate TM SIM.
- Contact Globe/TM Customer Service.
- Visit a Globe or TM Store.
- Report a Lost or Stolen SIM
- Deactivation After the Owner’s Death
Method 1: Contact Globe/TM Customer Service
Step 1: Call Customer Support
Dial 211 from your TM or Globe phone, or (02) 7730-1000 from another network.
Step 2: Talk to a Representative
Tell them that you want to deactivate or unregister your TM SIM.
Step 3: Give Your Details
They may ask for your mobile number, full name, Date of birth and a valid ID to confirm your identity.
Step 4: Wait for Confirmation
You will get a message or email once your SIM is deactivated.
🕒 Processing Time: Usually takes about 24 hours after they verify your information.
Method 2: Visit a Globe or TM Store
Step 1: Go to the Nearest Store
Visit your nearest Globe Store or an authorized TM service center.
Step 2: Bring a Valid ID
Take a government-issued ID with you, such as a Passport, Driver’s License or Philippine National ID.
Step 3: Tell the Staff Your Request
Let the Globe/TM representative know that you want to unregister or deactivate your TM SIM.
Step 4: Fill Out the Form
You may need to fill out a form and sign a request letter for confirmation.
Step 5: Wait for Processing
The staff will start the deactivation right away.
🕒 Processing Time: Usually instant or within a few hours it is depending on ID verification.
Method 3: How to Deactivate TM SIM Card When Lost
If your phone or SIM card is lost or stolen follow these steps right away:
Step 1: Contact Globe or Visit a Store:
Call Globe’s hotline or go to the nearest Globe/TM store as soon as possible.
Step 2: Ask for Deactivation:
Tell them you want to temporarily or permanently deactivate your SIM to stop others from using it.
Step 3: Provide the Needed Documents:
You’ll need to submit an affidavit of loss and show a valid ID for verification.
Step 4: Get a Replacement SIM (Optional):
You can ask for a new SIM card with the same number after your details are confirmed.
🕒 Processing Time: Usually takes 24–48 hours depending on how fast you submit your documents.
when you are using tm Sim you enjoy its TM SIM Load Promos After Registration that are very valuable.
Method 4: Deactivation After the Owner’s Death
If the TM SIM owner has passed away their family can request deactivation by following these steps:
Step 1: Prepare the Documents:
Bring a Death Certificate of the SIM owner and a valid ID of the family member who will report it.
Step 2: Visit a Globe Store:
Go to any Globe or TM service center and ask to deactivate or unregister the SIM.
Step 3: Verification and Processing:
Once Globe verifies the documents they will deactivate the SIM from their system.
🕒 Processing Time: Usually completed within the same day after document verification.
Requirements for TM SIM Deactivation
Before you go to a Globe store or contact customer support make sure you have these things ready:
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Valid ID: Such as a Passport, Driver’s License or Philippine National ID.
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SIM or Mobile Number: The number you want to deactivate.
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Proof of Ownership: Like the SIM card packaging, load receipts or account details.
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Affidavit: Needed if your SIM is lost or if it’s a death case.
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Registered Personal Details: Your full name, Date of Birth and address used during SIM registration.
What Happens After Deactivation
Once your TM SIM is successfully deactivated:
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The SIM card will stop working: you won’t be able to make calls, send texts, or use mobile data.
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All contacts and messages saved on the SIM will be lost.
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Any services linked to your old number (like GCash, OTPs or online accounts) will need to be updated with your new number.
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The SIM cannot be reactivated once it is permanently deactivated.
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Globe may reuse your number after some time usually within 6 to 12 months.
Conclusion
Deactivating or unregistering your TM SIM in the Philippines is simple if you follow the right steps. Whether you lost your phone, changed networks or need to comply with the SIM Registration Act. Always use the official Globe process and bring a valid ID for verification.
Doing this helps keep your number safe and secure so no one can misuse it after deactivation.
For official help or updates you can contact Globe/TM Support by dialing 211 or visit
🌐 globe.com.ph/help/sim-registration-act for the latest 2026 information.
FAQs About TM SIM Deactivation
Q1. Can I reactivate a deactivated TM SIM?
No Once your TM SIM is permanently deactivated it cannot be used again. You will need to buy and register a new SIM.
Q2. Does deactivation cost anything?
No deactivation is free. But if you want a replacement SIM or Globe may charge a small fee.
Q3. How long does it take to deactivate a TM SIM?
It usually takes about 24 hours after your information is verified. Cases involving lost phones or death reports may take a bit longer.
Q4. What if I don’t deactivate my old TM SIM?
If your SIM has no load or activity for 1 year it will automatically expire. Also unregistered SIMs are deactivated under the SIM Registration Act.
Q5. Can I transfer my number to another user?
Yes you can. Visit a Globe store with valid IDs to request a Change of Ownership.