If your TM SIM stopped working or you lost your SIM card don’t worry. You can still get your number back as long as it is not permanently deactivated. In This guide we will show you the full process for TM SIM Reactivation and Lost SIM Replacement.
What Causes TM SIM Deactivation?
TM (Touch Mobile under Globe) follows the same rules as Globe for prepaid SIM cards. Your Active TM SIM can be deactivated for these reasons:
1. No Usage for a Long Time
If your load becomes zero and you do not use your SIM for 120 days it may get deactivated.
Using your SIM means doing things like:
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making a call
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sending a text
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using mobile data
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registering to a promo
2. SIM Not Registered
According to the SIM Registration Act (RA 11934) all SIM cards in the Philippines must be registered with a valid ID. If your SIM is not registered it can be deactivated.
3. Permanent Expiry
If Globe/TM marks your SIM as “permanently disconnected,” it cannot be reactivated. You can still request a SIM replacement but you might not get the same number back if it is no longer available.
How to Reactivate an Inactive TM SIM
You can try to reactivate your TM SIM if it is only inactive and not permanently disconnected.
Step 1: Go to Globe Store
You cannot reactivate your sim online. Visit any authorized Globe Store and ask for “TM SIM Reactivation.”
Step 2: Bring Your Documents
Take with you:
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Your inactive TM SIM.
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A valid ID.
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Proof that you are the owner (like old messages, receipts or your GlobeOne account)
Step 3: Verification Process
A Globe staff will check:
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If the number has been recycled.
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If the SIM is permanently expired.
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If your identity matches the original registration.
Step 4: SIM Replacement
If your old SIM is broken or unreadable Globe can give you a new SIM with the same number.
Step 5: Wait for Activation
After approval your SIM reactivation or replacement usually finishes within minutes or a few hours it depending on how busy the store is.
You can Check your TM Sim Status that it is active or not.
Step By Step Method Of Lost TM SIM Replacement
If your TM SIM was lost or stolen you can get your number back by following these steps:
Step 1: Report the Lost SIM
Go to a Globe Store and report your lost SIM immediately. By this stops anyone from misusing your number for calls, OTPs or online accounts.
Step 2: Show the Required Documents
To prove you are the owner you will need:
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A valid ID
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Your personal details used when registering the SIM
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Any other proof like GlobeOne account ownership or transaction records
Step 3: Ask for SIM Replacement
Tell the Globe staff that you want a “TM SIM Replacement with the Same Number.”
Step 4: Get the New SIM
Globe will give you a new 5G-ready SIM. Your old lost SIM will be automatically deactivated.
Step 5: Wait for Activation
Your new SIM usually works within 5 to 30 minutes. In some rare cases it may take up to 24 hours depending on verification.
TM SIM Reactivation and Lost SIM Replacement Requirements
To reactivate your TM SIM or get a replacement you must follow the SIM Registration Act. You will need:
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A valid government ID (like a passport, driver’s license, UMID, etc.)
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A clear selfie.
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Personal details that match the information used when the SIM was first registered.
if you dont want to use your TM SIM you can easily deactivate your TM Sim.
Can You Recover Your Old Number After Permanent Deactivation?
It depends on the situation.
You Can Get Your Number Back If:
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The SIM is only inactive.
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The number has not been recycled.
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Your identity matches the registered owner.
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The SIM is not marked as “permanently disconnected”.
You Cannot Get Your Number Back If:
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The number has been given to someone else.
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The SIM is permanently expired.
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Your ID does not match the original registration.
In these cases Globe can still give you a new TM SIM but you cannot get the old number back.